Executives in Transition - Healthcare Services & Health Tech CEO
- lbuckley707
- 5 days ago
- 1 min read
Brought in to lead the organization's turnaround, achieving over 35% EBITDA growth through cost savings, cost avoidances, and revenue enhancements.
Implemented operational improvements that boosted SLA adherence from 28% to 92% while initiating a core platform migration to Azure, improving system performance and reducing technology costs.
Collaborated with ten organizations—including major outsourcing firms, consulting practices, and technology vendors—to drive sales and expand into new, including international, markets.
Led the company through sale preparations, including meetings with investment bankers and negotiations with a private equity firm, but it was not completed.
Introduced AI in the call center, expanding capacity by 50,000 concurrent calls and cutting human-routed inquiries by 60%, while deploying RPA for claims processing, boosting the rate of automated claims from 67% to 90%.
Quadrupled top-of-funnel opportunities in 2024, secured vendor-of-choice status in four deals adding over 33% to ARR, and hit the 2025 sales revenue target by Q4 2024.
Deployed AI-enabled OCR in the mailroom, reducing human-touch data entry by nearly 75%, and introduced AI-driven network security to detect risks and threats.